1. Home
  2. Resources
  3. How To Guides
  4. Frequently Asked Questions

Frequently Asked Questions

Shipping, Ordering and Services

Our FAQ’s cover everything from packaging and shipping, to permissions and our services

For Europe, we aim for next day delivery for products that are in stock. For other parts of the world, depending on the country, the transit time is between 2-3 days for products that are in stock.

Shipping costs will be calculated depending on your order and will be confirmed in the quotation.

Our prices are exclusive of VAT and VAT only applies to customers in the European Union (EU). If your institution is VAT exempt (usually for academic/charity organisations) please ensure you fax your VAT exemption certificate to us indicating your order number to: 08082 582 965 . Please check with your purchasing department for more information.

All of the cells used by Axol are derived from donors who have signed an informed consent which outlines detail the purpose of the donation. Please download out Statement of Use for further details.